Administrator (m/f) IT support / Dev Ops – systems & networks (EN)

To support our international software projects, we are looking for a new team member (m/f) to organise our service and to be in contact with our customers' support teams via ticket system, email, and telephone.

What you will do with us

  • You will organise our technical support - from receiving the alert to solving the issue.
  • You will lodge and document every request in our ticket system so that colleagues and customers can always check the current status of a ticket.
  • You will inform the team about support activities with the help of evaluations, analyses, and reporting.
  • You will help with maintaining and expanding our internal Linux infrastructure and take care of the Windows ecosystem for parcel stations.


What you can show us

  • You have excellent knowledge of communicating in written and spoken English and German.
  • You know your way around OSX, Windows XP/7/8/10 and Linux (Debian, Red Hat), and have already worked with JIRA and MS Office.
  • Always well-connected - IP, DNS, VPN and Routing are an open book to you.
  • ITIL process expertise is an advantage, as well as good Linux knowledge regarding monitoring (Nagios), RPM creation, virtualisation (KVM, Docker), software distribution and configuration management (Puppet).
  • You are adept at dealing with customers.


What you can expect from us

  • The drive of innovation is our top priority: we always strive to extend our knowledge and deliver success for our team and for our customers.
  • Our ideas are implemented by the whole team: we mainly work in-house - with cutting-edge technologies and modern development practices, we are always up-to-date.
  • We speak many languages and operate on different kernels: we develop with Groovy, Java, Spring, HTML5, CSS3, JavaScript, Apache Camel, JMS and PostgreSQL, and we focus on DevOps and automation with Docker, Debian, and Puppet, while working cross-system.
  • The latest hardware for your needs: Macs, iPhones, Androids, iPads, tablets and touchscreens.
  • Your workplace is ergonomic: after all, a healthy posture is just as important as your passion for getting the job done.
  • Develop and evolve: in our international team, you can learn from your colleagues and pick up responsibilities quickly.
  • Dev, Ops and beyond: we love thinking outside the box, in new ways as well as around the corner to broaden our possibilities.
  • Team spirit is important to us: that's why we cook, eat and barbecue together, play table soccer to relax, and hold great events to enjoy our life.

… and all that in a stylish, classical villa, where our working climate feels like home.

Does this sound like your kind of thing? Then apply now at jobs@viaboxx.de.

Any other questions? Drop us a line on the Contact page.

We are excited to meet you!